Terms of Service

Please read these Terms of Service ("Terms") carefully before engaging with SAS Technology or utilizing our custom software development, web designing, mobile app development, and technical consulting solutions. By initiating a project, executing a contract, or accessing sastechnology.pro, you agree to be legally bound by these terms.

1. Acceptance of Terms and Scope

These Terms constitute a legally binding agreement between SAS Technology (hereafter referred to as "the Developer", "SAS Tech", "we", "us", or "our") and the corporate entity or individual client engaging our technical engineering capabilities (hereafter referred to as "the Client", "you", or "your"). These Terms govern all technical solutions including custom website designs, hybrid or native iOS and Android mobile software, C# WPF/UWP Windows desktop applications, database management systems, serverless cloud setups, API configurations, and custom IT consultations. Any additional custom Scope of Work (SOW) documents, service SLA contracts, or mutual NDAs signed explicitly by authorized representatives of both parties shall be incorporated into this Agreement.

2. Estimation, Scope of Work, and Revisions

All engineering proposals, quotes, and delivery timelines issued by SAS Tech are estimations based on preliminary client requirements. The official development pipeline is defined solely by the finalized Scope of Work (SOW) document. Any features, database entities, third-party API integrations, or layout assets not explicitly detailed in the SOW are considered out-of-scope. If the Client requests changes, additions, or structural modifications during active development sprints, SAS Tech reserves the right to issue a Change Request (CR) order with updated pricing, revised milestone structures, and extended delivery timelines. Sprints are executed iteratively; minor UI alignments and layout adjustments are allowed within the scope, but fundamental architectural changes after structural sign-off will incur separate charges.

3. Financial Agreements, Billing, and Milestone Settlements

Engagements with SAS Tech are structured around fixed-price milestones or hourly resource allocations, as mutually agreed upon in the SOW. For fixed-price projects, a non-refundable upfront deposit of thirty percent (30%) is required before project kickoff, server configuration, or design drafting begins. The remaining seventy percent (70%) is partitioned across specific engineering milestones (e.g., UI/UX design sign-off, alpha staging deployment, beta database testing, and production migration). Each milestone invoice must be cleared by the Client within seven (7) calendar days of presentation. Late payments exceeding fifteen (15) days will result in an immediate suspension of active development and engineering sprints. SAS Tech reserves the right to charge a late payment interest fee of 1.5% per month on outstanding balances.

4. Production Migration, Code Delivery, and Final Sign-Off

SAS Tech hosts all active projects on local staging sandboxes or restricted staging cloud servers to allow the Client to review progress iteratively. The migration of codebases to the Client's production servers, live domain routing, publication of mobile builds to the Google Play Store or Apple App Store, and release of compiled desktop application setups will only occur after the final project milestone invoice has been cleared. Under no circumstances will SAS Tech deliver source repositories, compiled DLL modules, database schemas, or production server control credentials while outstanding balances remain on the account. Final sign-off is established once the Client reviews the staging build and confirms it matches SOW criteria.

5. Intellectual Property Rights and Code Ownership

Upon full settlement of all project invoices and outstanding payments, SAS Tech transfers all intellectual property (IP), copyrights, custom source code repositories, design mockups, HTML/CSS assets, database structures, and compiled systems to the Client. The Client shall hold exclusive rights to use, modify, distribute, and license the custom solutions. Notwithstanding the foregoing, SAS Tech retains ownership of all underlying pre-existing proprietary toolkits, code frameworks, serverless helpers, custom components, and general software libraries utilized during development. SAS Tech grants the Client a perpetual, royalty-free, non-exclusive license to use such pre-existing elements solely as integrated parts of the delivered software.

6. Client Cooperations, Credentials, and Resources

The timely execution of development phases depends heavily on active cooperation from the Client. The Client agrees to provide all necessary assets, copy text, imagery, domain registrations, third-party API keys (e.g., Stripe payment portals, Firebase, Google Maps), and server hosting credentials in a structured format as requested by the Developer. Delays in providing these materials or providing review feedback exceeding five (5) working days will cause sprints to be pushed back. If project suspension due to Client delays exceeds thirty (30) days, SAS Tech reserves the right to terminate the project, invoice for all development hours logged up to that date, and archive the workspace repository.

7. Third-Party Services, API Charges, and Plugins

SAS Tech frequently integrates third-party systems, APIs, cloud hosts, premium font libraries, and database services to construct comprehensive technical solutions. The Client is solely responsible for acquiring, managing, and funding all third-party subscription accounts, hosting plans, domain registrations, developer credentials, and API usage fees. We do not accept liability for changes, updates, pricing increases, deprecation of endpoints, or termination of services by external providers (e.g., AWS, Vercel, Firebase, Twilio, Google Cloud). Any adjustments required to maintain software compatibility due to external API updates after project sign-off are out-of-scope and will be billed as maintenance work.

8. Warranty Period, Bug Fixes, and Post-Delivery SLAs

SAS Tech provides a complimentary thirty (30) day warranty period beginning from the date of production launch or final code delivery. During this period, we will address and fix bugs, server crashes, security vulnerabilities, or rendering inconsistencies at no extra cost, provided they arise directly from our custom codebase and fall within the scope of the SOW. The warranty does not cover issues resulting from: (a) server misconfigurations or changes made by the Client's in-house staff, (b) updates to client OS or external web browsers, or (c) modifications made to the database schema or code by third-party developers. Continuous system support, weekly backups, security logging, and iterative updates after the 30-day period are governed by a separate Service Level Agreement (SLA) retainer.

9. Limitation of Liability and Indemnification

To the maximum extent permitted by law, SAS Tech, its developers, directors, and affiliates shall not be liable to the Client or any third party for any direct, indirect, incidental, special, exemplary, or consequential damages. This includes, but is not limited to, loss of profits, loss of corporate data, system downtime, business interruption, security breaches, or cloud hosting cost overruns, even if advised of the possibility of such events. The total liability of SAS Tech for any claims arising from a specific project, whether in contract, tort, or otherwise, shall be strictly capped at the actual amount of fees paid by the Client to SAS Tech for that specific project. The Client agrees to indemnify and hold SAS Tech harmless from any third-party claims or legal costs arising from content, business operations, or data processed by the delivered software.

10. Confidentiality and Mutual Non-Disclosure

Both parties agree to treat all business plans, database credentials, server architectures, source codes, proprietary workflows, and financial information disclosed during the engagement as strictly confidential. Neither party shall disclose such confidential information to third parties without prior written consent, except as required by court orders. In the event of a conflict between these Terms and a separately signed Mutual Non-Disclosure Agreement (NDA), the terms of the specific NDA shall take precedence regarding data confidentiality and information privacy.

11. Termination and Wind-Down Procedures

Either party may terminate the development agreement by providing fifteen (15) days written notice if the other party breaches any material term and fails to cure such breach within that timeframe. Upon termination: (a) the Client shall immediately settle all outstanding payments for work completed and hours logged by the Developer up to the termination date, and (b) SAS Tech will deliver all code, designs, and database structures completed up to that point. If the Client terminates the project for convenience, the initial deposit remains non-refundable, and the Client agrees to clear all work-in-progress sprint costs.

12. Governing Law, Dispute Resolution, and Jurisdiction

These Terms, along with any related development agreements and SOWs, shall be governed by, construed, and enforced in accordance with the laws of the State of Chhattisgarh, India, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or relating to this Agreement, including its execution, breach, or termination, shall first be addressed through good-faith mutual negotiations. If a resolution cannot be reached within thirty (30) days, the dispute shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act of India. The place of arbitration shall be Ambikapur, Chhattisgarh, India, and the language of the proceedings shall be English.

13. Severability and Complete Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. These Terms, in conjunction with active SOWs, NDAs, and signed SLAs, represent the entire agreement between the Client and SAS Tech, superseding all prior oral or written negotiations, proposals, and discussions. For any clarifications or inquiries regarding these legal terms, you may write directly to our operations and compliance gateway at info.sastechcg@gmail.com.